MEMBERSHIP TERMS AND CONDITIONS
This document outlines the membership terms and conditions at Fortitude Fitness. These
terms and conditions apply from the date you indicate your acceptance on the Website or
Member App.
Members must be aged 16 or older on the day of membership commencement.
- Definitions
In these Terms and Conditions, the following Definitions apply:
“Fortitude Fitness” means Blofeld Consultancy (company number 12327440 whose
registered office is at 651 A Mauldeth Road West, Chorlton, Manchester M21 7SA) or any
affiliated company
“Class” means a group fitness or personal training session delivered by Fortitude Fitness.
“Home Venue” means the venue or park to which your membership is assigned.
“Member” / “You” means an individual with current Fortitude membership.
“Member App” means the mobile or online application used by BMF and made available to
you.
“Website” means the website www.fortitudefitness.uk - Membership
2.1 Membership
2.1.1 Your membership of Fortitude Fitness will start from the date you make a payment to
Fortitude Fitness.
2.1.2 Your membership of Fortitude Fitness will automatically renew on the same terms
unless you suspend, cancel and or transfer your membership of Fortitude Fitness in
accordance with clause 6.
2.1.3 From time to time we may offer discounted types of membership that may be
conditional upon certain conditions being satisfied.
2.1.4 Any discounted membership conditions will be verified by us before any discounted
rate is applied to your account.
2.1.5 Some types of membership may not be available at all venues, please contact us
directly.
2.2 Membership Types
Membership
Type Member Profile Conditions of Membership
Type
Super Value
Members wishing to commit
for at least 12 or 6 months
at the most discounted rate
12-month contract, paid in
full in advance, with three
months’ notice to cancel
Rolling
Members wishing to commit
but with flexibility to cancel
with three months’ notice
Paid monthly, with 30 days’
notice period to cancel
2.3 Packages
2.3.1 You may purchase class credits for a single class or in packs of 10 classes.
2.3.2 Payment must be made in advance through a credit or debit card to our authorised
collection agent.
2.3.3 You will become eligible to use your credit(s) once your payment has been processed.
This eligibility will continue until all credits have been used or the validity period expires
(whichever is sooner). Validity periods are:
2.3.3.1 1 month after the date of purchase for a single class
2.3.3.2 3 months after the date of purchase for a pack of 10 classes
2.3.4 Please be aware than any class credits remaining after the validity period will
automatically expire and cannot be used at a later date.
2.3.5 Once purchased the class credits cannot be transferred to another person or refunded.
- Fortitude Fitness venues and classes
3.1 Before attending any class, you must book via the Member App/Location area of the
Fortitude Fitness website so that we are aware of the class you would like to attend, and the
instructor is aware of your planned attendance.
3.2 If you are unable to attend a class that you have booked, you must cancel as soon as
possible via the Member App/website. We reserve the right to prevent further bookings
being made by those that fail to attend up to three classes without cancelling.
3.3 Waiting lists will be available on most classes so that, when a space becomes available,
those on a waiting list will receive a notification for them to book into the class (this will be on
a first come first served basis).
3.4 Your membership is assigned to your Home Venue.
- Class timetables
4.1 We may on occasion need to make changes to our class timetable. Where possible, we
will notify you of our intention to do this with as much notice as possible. If our published
classes are unavailable at your Home Venue or a venue within a 20-minute drive for at least
10 calendar days out of 30, you may be entitled to an appropriate prorated refund. - About your membership fees
5.1 Monthly membership fees and advance payments
5.1.1 All members, whether paying annually or monthly, will pay a joining fee.
5.1.2 Super Value memberships are paid on the date of joining.
5.1.3 For all other memberships, Members will pay a pro rata amount on the date of joining
for the period from their date of joining to the end of that calendar month. Thereafter,
monthly membership fees are paid in advance on the first working day of the month.
5.1.4 Payment may be made either by debit / credit card or by direct debit, taken from your
bank account by our authorised collection agent, Fortitude Fitness.
5.2 Missing membership fee payments
5.2.1 If our authorised collection agent, Fortitude Fitness, is unable to collect your
membership fee at the first attempt, it is instructed to make three further attempts to collect
at weekly intervals. After three unsuccessful attempts we will suspend your membership.
5.2.2 We may refer any missed payments to a third-party debt-collection agency.
5.2.3 If you fall behind with your membership payments for more than 30 days, we may
charge you an administration fee of £30 plus vat.
5.3 Fee changes
5.3.1 We review our membership fees from time to time. We will give you at least one
calendar month’s written notice of any such changes to your membership fees and you have
the right to cancel your membership of Fortitude Fitness within 14 days or receipt of our
notice by providing written notice to us if the new terms are not agreeable.
- Suspending, cancelling or transferring your membership
6.1 Suspending your membership
6.1.1 As a benefit to membership, you can suspend your membership in the event of
prolonged absence such as serious illness or injury. This benefit is for full calendar months
only and available for a minimum of one month and up to a maximum period of six calendar
months.
6.1.2 Suspension may be activated from the start of your next payment date, by giving at
least seven days’ notice before that date. Notice is required to be provided in writing.
6.1.3 For notices received less than seven days before your next payment date, membership
will be suspended on the same date of the following month.
6.1.4 If you have a medical condition which prevents you from training temporarily, we may
allow an extended suspension period. Medical suspension periods can be for a maximum of
twelve months. We will require proof of your medical condition, such as a doctor’s certificate.
We will suspend your membership upon receipt of doctor’s certificate or other proof from the
next available payment date.
6.1.5 When suspending your membership, you will need to supply a re-start date. Your
membership fee payments will automatically commence on the re-start date. You are
responsible for ensuring that we have received written notice of both your intention to
suspend your membership and your proposed re-start date.
6.2 How to cancel your membership
6.2.1 Should you wish to cancel your monthly membership you are required to notify us in
writing.
6.2.1 You must give us notice to cancel your membership of Fortitude Fitness in line with the
membership type you have chosen. For instance, if you have chosen a ‘Rolling’ membership
you will need to give us 30 days notice.
6.2.3 Notice takes effect from the 1 st of the month following the date that notice is given.
6.2.4 Notices received after 17.30 will be deemed to have been received on the next working
day. You are responsible for ensuring that we have confirmed receipt of your notice.
6.2.5 Cancelling your direct debit does not mean that you have given us notice to end your
membership. If you stop paying, but do not give us notice, you are still obligated to pay the
fees. You must give us written notice in line with clause 6.2.1.
6.3 How to change your Home Venue
6.3.1 Your membership of Fortitude Fitness is personal to you and cannot be assigned or
transferred to another individual.
6.3.2 You can change your Home Venue at any point. Membership at your new Home
Venue will start on your next payment date and you will be charged the prevailing
membership fees at the venue to which you transfer.
7.Our right to cancel your membership
7.1 We may cancel your membership immediately if you:
7.1.1 Breach any of these terms and conditions
7.1.2 Put the health, safety or wellbeing of our members, employees or contractors at risk
7.1.3 Allow other people to use your membership of Fortitude Fitness to attend classes
7.1.4 Use rude or abusive language or behave or threaten to behave in a violent or
aggressive way at any of our venues or direct such behaviour towards any of our staff
(including via social media)
- Your responsibility for your possessions
8.1 You bring all personal possessions to the venue at your own risk. We do not accept legal
responsibility for any possessions you lose or that are damaged or stolen at the venue,
including any possessions stolen from our vans or any other vehicle operated by one of our
instructors.
- Accidents and injuries
9.1 If you have an accident or injure yourself at one of our classes, you must report this to
the instructor straight away.
9.2 You must pay particular attention to any instruction given by one of our instructors
related to your health and safety.
9.3 We do not accept liability for the injury or death of any member that may happen at one
of our classes, other than the liability which arises from our negligence or our failure to take
reasonable care. - Personal Training
10.1 Personal Training terms are issued by instructor or coach you have chosen to work
with. - Your personal information
11.1 You can find out how you can see the information we hold about you or how to ask us
to change this information in our privacy policy which is on the Website.
11.2 You are responsible for informing us about any changes to your personal information. - Changes to these terms and conditions
12.1 We may change these terms and conditions. We will give you notice to inform you of
any significant changes that may affect your membership of Fortitude Fitness and also
publish the updated terms and conditions on the Website.
